Terms and Conditions

Man and Van Swiss Cottage Terms and Conditions

These Terms and Conditions set out the basis on which Man and Van Swiss Cottage provides removal and related services. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.

1. Definitions

In these Terms and Conditions, the following words have the meanings set out below:

1.1 "Company" means Man and Van Swiss Cottage, the provider of removal and associated services.

1.2 "Customer" means the person, firm or organisation booking or using the services of the Company.

1.3 "Services" means any removal, transport, loading, unloading, packing, unpacking, storage, and related services provided by the Company.

1.4 "Goods" means all items, property, or belongings which are the subject of the Services.

1.5 "Order" or "Booking" means any request or agreement for the Company to provide Services, whether made online, in writing or verbally.

2. Scope of Services

2.1 The Company provides man and van removal services, including local moves, longer-distance transport, small office relocations, and related assistance, subject to these Terms and Conditions.

2.2 The exact scope of the Services, including the number of workers, size of vehicle, anticipated duration, and any additional tasks, will be agreed at the time of Booking based on information provided by the Customer.

2.3 The Company reserves the right to refuse to carry any Goods which, in its reasonable opinion, present a risk to health, safety, property, or may breach any law or regulation.

3. Booking Process

3.1 Bookings may be made by the Customer via the Companys accepted methods of communication or booking platforms.

3.2 At the time of Booking, the Customer must provide accurate and complete information, including:

a) Collection and delivery addresses, including details of access, parking and any restrictions.

b) The approximate quantity and nature of the Goods.

c) Details of any heavy, fragile, valuable or unusual items.

d) Preferred dates and times for the Services.

e) Any other relevant information affecting the provision of the Services.

3.3 The Company will provide an estimated price based on the information supplied. This may be given as an hourly rate, a fixed fee, or a combination, depending on the type of service.

3.4 A Booking is only confirmed when it has been accepted by the Company and the Customer has received confirmation. The Company may, at its discretion, require a deposit to secure a Booking.

3.5 The Customer is responsible for checking the confirmation details and must inform the Company promptly of any inaccuracies or changes required.

4. Pricing and Payments

4.1 Charges for Services are calculated according to the agreed rate, which may be based on time, distance, size of vehicle, number of workers, or a fixed quotation.

4.2 Unless otherwise stated, charges may include travel time from the Companys operating base to the collection address and return travel from the final delivery address.

4.3 Additional charges may apply for:

a) Work outside normal business hours.

b) Waiting time caused by delays outside the Companys control.

c) Additional labour required due to inaccurate information or unforeseen circumstances.

d) Congestion charges, tolls, parking charges or fines incurred due to circumstances beyond the Companys control.

4.4 Payment terms will be confirmed at the time of Booking. Unless otherwise agreed in writing:

a) For private Customers, payment is due immediately upon completion of the Services.

b) For business Customers, payment is due within the period agreed in writing prior to the provision of Services.

4.5 The Company accepts payment by methods notified to the Customer from time to time. The Company may require payment in advance or a deposit at its discretion.

4.6 If payment is not made in full when due, the Company reserves the right to:

a) Charge interest on overdue amounts at a reasonable rate until payment is received.

b) Suspend further Services until outstanding sums are paid.

c) Retain possession of Goods in its control, where permitted by law, until payment is received.

5. Customer Obligations

5.1 The Customer must ensure that:

a) The Goods are properly packed and secured for transport, unless packing services have been agreed.

b) All Goods are ready for collection at the agreed time.

c) There is adequate and safe access to the premises at both collection and delivery locations.

d) Parking is reserved or made reasonably available for the Companys vehicle, and any necessary permits are obtained.

e) All paperwork, instructions and information required for the Services are provided in good time.

5.2 The Customer must be present, or ensure an authorised representative is present, at collection and delivery to supervise and confirm that the Services are being provided as agreed.

5.3 The Customer must not request the Company or its workers to do anything unlawful or unsafe.

6. Cancellations and Amendments

6.1 The Customer may cancel or amend a Booking by providing reasonable notice to the Company.

6.2 The following cancellation charges may apply, unless otherwise agreed:

a) More than 72 hours before the agreed start time: no cancellation fee, and any deposit may be refunded or credited, subject to any non-recoverable costs incurred by the Company.

b) Between 24 and 72 hours before the agreed start time: the Company may retain all or part of any deposit, or charge up to 50 percent of the estimated service cost.

c) Less than 24 hours before the agreed start time or failure to be available at the time of collection: the Company may charge up to 100 percent of the estimated service cost.

6.3 If the Customer wishes to change the date, time, location, or scope of the Services, this will be subject to the Companys availability and may result in a revised quotation and additional charges.

6.4 The Company reserves the right to cancel or refuse a Booking at any time if:

a) The Customer has provided incomplete or misleading information.

b) The Services cannot safely or lawfully be carried out.

c) The Customer has failed to comply with these Terms and Conditions or any other reasonable requirements of the Company.

6.5 In the event that the Company cancels a Booking other than for the reasons above, any deposits paid for the cancelled Services will be refunded.

7. Access, Parking and Delays

7.1 The Customer is responsible for ensuring that there is adequate access to the property, including any necessary permissions to enter shared areas or restricted zones.

7.2 The Customer must arrange suitable parking for the Companys vehicle during loading and unloading. Any parking fees or penalties incurred due to inadequate arrangements may be charged to the Customer.

7.3 The Company will use reasonable endeavours to arrive and complete the Services at the agreed times, but times are estimates and not guaranteed.

7.4 The Company is not liable for delays caused by traffic, weather, accidents, road closures, or other events beyond its reasonable control. Additional waiting time or extended service time resulting from such delays may be charged at the applicable hourly rate.

8. Excluded and Restricted Items

8.1 Unless expressly agreed in writing, the Company will not carry:

a) Hazardous, explosive, or flammable materials.

b) Illegal goods or substances.

c) Live animals or plants.

d) Perishable goods requiring special storage conditions.

e) Items of exceptional value, such as cash, jewellery, watches, precious metals, works of art, antiques, important documents or data carriers.

8.2 If the Customer includes any such items without prior written agreement, the Company will have no liability in respect of these items and the Customer will be responsible for any resulting loss, damage or legal consequences.

9. Liability and Limitations

9.1 The Company will exercise reasonable care and skill in providing the Services. If the Company is found liable for loss of or damage to Goods, its liability will be limited as set out in this section.

9.2 The Companys liability for loss of or damage to Goods shall not exceed a reasonable replacement value per item, subject to an overall limit for the consignment, unless a higher value has been agreed in writing and any additional charges for extended liability have been paid.

9.3 The Company will not be liable for:

a) Normal wear and tear, minor scuffs or scratches arising from handling and transport.

b) Loss or damage caused by inadequate packing by the Customer or a third party not acting on behalf of the Company.

c) Loss or damage resulting from inherent defects in the Goods, including weakness, poor construction or instability.

d) Loss of profits, loss of business, loss of opportunity, or any indirect or consequential loss.

e) Loss or damage where the Customer fails to notify the Company within a reasonable period after the completion of the Services, and in any event within 7 days of the move, unless a longer period is required by applicable law.

9.4 The Customer must inspect the Goods at delivery where reasonably possible and inform the Company promptly of any apparent damage or loss.

9.5 Nothing in these Terms and Conditions limits or excludes the Companys liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other matter where liability cannot lawfully be limited or excluded.

10. Insurance

10.1 The Company maintains insurance cover appropriate to the nature of its Services. Details of cover and any applicable limits may be provided to the Customer on request.

10.2 The Customer is encouraged to maintain their own insurance for Goods in transit, particularly for items of high value, and to ensure that any existing contents or business policies provide adequate cover during removal and transport.

11. Waste, Disposal and Regulations

11.1 The Company operates in compliance with applicable waste and environmental regulations.

11.2 The Company is not a general waste collection service. Any removal or disposal of waste, unwanted items or rubbish must be agreed in advance as part of the Services.

11.3 The Customer must not request the Company to dispose of items in a way that would breach any waste or environmental laws or regulations.

11.4 Where the Company agrees to remove items for disposal or recycling:

a) The Customer confirms that they have full rights and authority to dispose of those items.

b) The Customer understands that some items may not be suitable for disposal in general waste and may require specialist handling.

c) Additional charges may apply for disposal, recycling, or transfer to licensed facilities.

11.5 The Company reserves the right to refuse to remove or dispose of any items it reasonably believes may be hazardous, illegal, contaminated or otherwise unsuitable for transport or disposal under normal arrangements.

12. Customer Property and Premises

12.1 The Company will take reasonable care to avoid damage to the Customers property and premises during the provision of the Services.

12.2 The Customer is responsible for protecting floors, carpets, walls and fixtures where necessary. The Company may use reasonable protective coverings if provided or requested, but this is not guaranteed unless agreed.

12.3 The Company is not liable for any pre-existing damage to property, fixtures or fittings, or for damage resulting from defective or insecure structures such as staircases, banisters, floors or driveways.

13. Complaints and Dispute Resolution

13.1 If the Customer has any concerns or complaints about the Services, they should notify the Company as soon as possible so that the issue can be addressed.

13.2 The Customer should provide full details of the issue, including photographs where relevant, and evidence of any alleged loss or damage.

13.3 The Company will investigate complaints in a fair and timely manner and will aim to reach a reasonable resolution with the Customer.

14. Data Protection and Privacy

14.1 The Company may collect and process personal information about the Customer for the purposes of managing Bookings, providing Services, handling payments, and meeting legal obligations.

14.2 The Company will take reasonable steps to keep personal information secure and will not share it with third parties except where necessary to provide the Services, process payments, comply with legal requirements, or with the Customers consent.

15. Force Majeure

15.1 The Company is not liable for any failure or delay in performing its obligations where such failure or delay results from events, circumstances or causes beyond its reasonable control. These may include, but are not limited to, extreme weather, accidents, road closures, strikes, war, terrorism, or disruption to utilities or transport systems.

15.2 In such circumstances, the Company will use reasonable endeavours to resume the Services as soon as practicable or, where appropriate, to reschedule the Booking.

16. Variation of Terms

16.1 The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of the Customers Booking will normally apply to that Booking.

16.2 Any variation to these Terms and Conditions requested by the Customer will only be effective if agreed in writing by the Company.

17. Governing Law and Jurisdiction

17.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the law of England and Wales.

17.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by the Company.

18. General Provisions

18.1 If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court or competent authority, that provision shall be severed from the remaining provisions, which will continue to be valid and enforceable.

18.2 No failure or delay by the Company to exercise any right or remedy under these Terms and Conditions shall be considered a waiver of that right or remedy, nor shall it prevent the subsequent exercise of that or any other right or remedy.

18.3 These Terms and Conditions constitute the entire agreement between the Company and the Customer in relation to the Services and supersede any prior discussions, correspondence or understandings.

18.4 The Customer may not assign or transfer their rights or obligations under these Terms and Conditions without the prior written consent of the Company. The Company may assign or subcontract its rights and obligations where necessary to provide the Services, provided that this does not adversely affect the Customers rights.



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Man and Van Swiss Cottage Services of Top Quality and Prices

Whenever you happen to be in need of efficient man and van services choose the best professional team in NW3. Don’t compromise on the safety of your personal belongings and furniture but pick our team because we know exactly how to act in order to take your things to the new place safely. By hiring our team you also get the most competitive prices on the market around NW6 and you receive the best service at the same time. You will find out yourself how trustworthy our man and van Swiss Cottage are only when you call and book us.

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Transit Van 1 Man 2 Men
Per hour /Min 2 hrs/ from £60 from £84
Per half day /Up to 4 hrs/ from £240 from £336
Per day /Up to 8 hrs/ from £480 from £672

Contact us

Company name: Man and Van Swiss Cottage Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 2 Hampstead Hill Gardens
Postal code: NW3 2PL
City: London
Country: United Kingdom

Latitude: 51.5541750 Longitude: -0.1698860
E-mail:
[email protected]

Web:
Description: Avoid all the hassle that a switch of addresses can cause and hire the best movers in Swiss Cottage, NW3! Call us and make a reservation, today!
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