Man And Van Swisscottage Terms and Conditions

These Terms and Conditions set out the basis on which Man And Van Swisscottage provides removals, transport, loading, unloading, and related assistance services within the United Kingdom. By making a booking, the customer agrees to these terms in full. These conditions are designed to create a clear understanding of the service scope, booking process, payment obligations, cancellation rules, liability limits, waste handling requirements, and the governing law that applies to every Swisscottage man and van service.

The wording below applies to domestic, commercial, and mixed-use jobs unless a separate written agreement states otherwise. References to we, us, and our mean the service provider, while references to you and your mean the customer, hirer, or person authorised to act on behalf of the customer. These terms should be read carefully before confirming any man and van service in Swisscottage or arranging a collection, delivery, disposal, or relocation task.

If any part of these terms is found to be unlawful, invalid, or unenforceable, the remainder will continue to apply in full. No delay or failure by either party to exercise a right under these terms shall operate as a waiver of that right. Any variation must be agreed in writing. The objective is to ensure fair, practical, and legally compliant rules for every Man And Van Swisscottage booking.

1. Booking Process

All bookings are subject to availability and acceptance by us. A booking request may be made by phone, email, online form, messaging service, or other agreed method. Any quote provided before booking is based on the information supplied by you, including access conditions, item size and quantity, distance, parking arrangements, timing, and whether assistance with loading or unloading is required. If the information later proves incomplete or inaccurate, we may revise the price, service time, crew size, or vehicle type accordingly.

A booking is not confirmed until we accept it and, where requested, receive any deposit or advance payment. Once accepted, the booking will set out the date, approximate arrival time, estimated duration, scope of work, and any special conditions. You are responsible for ensuring the service details are correct. If you need to change the date, address, inventory, or service requirements, you must notify us as soon as possible so that we can assess whether the amendment is feasible and whether any additional charge applies.

We may decline or cancel a booking if the job is unsafe, unlawful, beyond the capacity of the vehicle or crew, or otherwise unsuitable. This includes, without limitation, situations involving prohibited goods, inaccessible premises, severe parking restrictions, or information that materially differs from the original description. For a Man And Van Swisscottage service, punctuality depends on traffic, access, and operational factors, so any estimated arrival time is approximate and not guaranteed unless expressly agreed in writing.

2. Payments and Charges

Prices may be quoted as fixed fees, hourly rates, distance-based charges, or a combination of these methods. Unless stated otherwise, all charges are exclusive of additional costs such as parking fees, congestion-related charges, waiting time, additional labour, stair carries, ferry fees, tolls, waste transfer costs, or other third-party expenses reasonably incurred during the job. We reserve the right to amend the price where the actual service differs from the original quotation or where extra work is requested on the day.

Payment terms will be stated at the time of booking or on the invoice. Unless otherwise agreed, payment is due immediately upon completion of the service. We may require a deposit in advance to secure the booking, particularly for larger removals, weekend appointments, urgent work, or where we incur preparatory costs. Accepted payment methods may include bank transfer, card payment, or another method agreed beforehand. We are not obliged to begin or continue the service if payment arrangements are not satisfied.

If payment is overdue, we may charge reasonable interest and recovery costs to the extent permitted by law. Any discounts, promotional rates, or negotiated terms apply only to the specific booking for which they were offered and may be withdrawn if the customer breaches these terms. In the event of partial completion of the service due to customer default, access failure, or prohibited items, we may charge for the work already performed, travel time, waiting time, and any costs reasonably incurred.

3. Cancellations, Rescheduling, and Waiting Time

Cancellation requests must be made as soon as possible. The amount payable on cancellation depends on the timing of the notice, the nature of the booking, and whether resources have already been allocated. Where a booking is cancelled shortly before the scheduled time, a cancellation fee may apply to cover administration, reserved vehicle time, crew allocation, and related losses. If a deposit has been paid, it may be retained in whole or in part against those losses, subject always to applicable consumer law.

Where you request a reschedule, we will try to accommodate the new date, but we cannot guarantee availability. If we agree to move the booking, any revised quotation will reflect the new circumstances. If you are not present at the agreed time and place, or if access is delayed for reasons within your control, waiting charges may apply after a reasonable grace period. If the delay prevents us from completing the job, it may be treated as a late cancellation or failed appointment.

We may cancel or postpone a booking where adverse weather, vehicle breakdown, road closures, unsafe working conditions, staff illness, or other events beyond our control make performance impractical or unsafe. In such cases, our liability is limited to rescheduling the job or refunding any amount paid for the unused element of the service, unless the law requires otherwise. This approach applies equally to a standard man and van in Swisscottage task and to larger removal assignments.

4. Customer Obligations

You must ensure that all items are ready for collection in a safe and accessible location, unless we have agreed to provide packing, dismantling, or internal handling as part of the service. You are responsible for obtaining any necessary permits, consents, or access arrangements for the premises, loading area, and destination address. Any restrictions affecting parking, lifts, loading bays, building access, or time-limited entry must be disclosed before the booking is confirmed.

You must not ask us to carry out any task that would breach the law, place staff at risk, or damage property. This includes lifting items that are unsafe due to weight, condition, contamination, or instability. You must also ensure that children, pets, and unauthorised persons are kept clear of the working area. If our team reasonably believes that conditions are unsafe, we may pause or refuse the work until the risk is removed.

You are responsible for checking that all goods handed to us match the agreed inventory or description. Unless we agree otherwise, we do not verify the contents of sealed boxes or containers. If you require fragile handling, high-value item protection, or special loading instructions, you must tell us in advance. Failure to provide adequate information may affect timing, pricing, and liability under these Man And Van Swisscottage Terms and Conditions.

5. Liability and Limitations

We will exercise reasonable care and skill in performing the service. However, our liability is limited to loss or damage directly caused by our proven negligence or breach of contract. We are not responsible for indirect, special, or consequential loss, including loss of profit, business interruption, missed deadlines, emotional distress, or loss arising from delays outside our control. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded.

Where items are fragile, pre-damaged, improperly packed, or inherently risky, you accept that the likelihood of damage may be greater. We are not liable for damage arising from inadequate packaging, unstable stacking, hidden defects, faulty installation, or the normal risks associated with moving bulky goods through narrow spaces. Where we assist with lifting, dismantling, or reassembly, this is done on a best-efforts basis unless a separate written guarantee has been agreed.

Any claim for loss or damage must be notified to us as soon as reasonably possible and, in any event, within a reasonable period after completion of the service. You should keep the affected item and any packaging available for inspection where appropriate. Our decision-making in relation to a claim will be based on the information available, the condition of the item before transport, and whether the damage was foreseeable and preventable. The maximum liability for any single claim will not exceed the total fee paid for the relevant booking, except where the law requires a higher amount.

6. Waste, Disposal, and Environmental Rules

If the service includes removal, disposal, or clearance of waste, you agree to comply with all applicable UK waste regulations. You must not place hazardous, clinical, explosive, toxic, or illegal materials in any load unless we have explicitly agreed in writing and the law permits the handling. Examples of restricted waste may include asbestos, chemicals, paint, oils, gas cylinders, batteries, electrical items requiring specialist treatment, sharp medical waste, and any other controlled substance.

You are responsible for accurately describing any waste to be collected. If items are later discovered to be misdescribed, contaminated, or prohibited, we may refuse to handle them and may charge additional costs for wasted attendance, segregation, or lawful disposal. Where we transport waste, you agree that it remains your responsibility unless we have expressly undertaken a licensed disposal service with proper documentation. We may request photographs, item lists, or other details to assess compliance before accepting the job.

We reserve the right to refuse any load that could breach environmental, transport, health and safety, or licensing obligations. When a waste collection is arranged, you acknowledge that the service may be subject to weight limits, separation requirements, recycling rules, and disposal facility restrictions. If the law requires transfer notes, invoices, receipts, or other records, we may issue them in the ordinary course of business, but you remain responsible for ensuring that the overall transaction is lawful and properly declared.

7. Insurance, Property, and Access

We may maintain appropriate insurance cover for the services we provide, but insurance does not extend to every possible circumstance. It is your responsibility to arrange your own insurance for items of exceptional value, sentimental items, irreplaceable documents, and goods requiring specialist transit cover. You should also ensure that your property insurance remains in force where relevant, particularly when moves involve shared buildings, storage, or temporary holding.

If our team is asked to enter a property, access a garden, move items through common areas, or use lifts, staircases, or internal routes, you warrant that you have authority to permit that access. You must inform us of any known hazards, structural weaknesses, fragile fixtures, or security restrictions. We are not responsible for pre-existing damage to walls, floors, doors, bannisters, or fittings unless caused by our negligence and proven by reasonable evidence.

Where a customer asks us to leave items unattended, inside a property, or in a designated area, that instruction is given at the customer’s risk unless we expressly accept responsibility in writing. We may refuse unattended delivery or collection if we believe the arrangement is insecure or unsafe. This helps protect both the customer and the operation of the Swisscottage man and van service from avoidable disputes.

8. Governing Law and General Provisions

These Terms and Conditions and any dispute or claim arising from them shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where consumer law provides otherwise. If you are a consumer, you retain any rights granted by mandatory UK consumer legislation that cannot be limited by contract.

We may update these terms from time to time to reflect changes in law, business practice, or service structure. The version in force at the time of booking will apply to that booking, unless a later change is required by law. Headings are included for convenience only and do not affect interpretation. In these terms, singular words include the plural and vice versa where the context permits.

By confirming a booking with Man And Van Swisscottage, you acknowledge that you have read, understood, and accepted these terms. If you do not agree with any part of them, you should not proceed with the booking. These terms form the full agreement between the parties in relation to the services described, subject only to any written variation signed or otherwise expressly accepted by both parties.